When will my pre-order ship?
We estimate headphones will start shipping December 2017, in the order that orders were received. Pre-orders are charged immediately. You are able to request a refund at any time before shipping.
What is your returns policy?
Kokoon offer hassle free, no cost returns. Should you wish to return the headphones, let us know within 14 days and we will arrange for them to be collected. You can find more information in our Terms & Conditions or Returns sections.
I'm a side sleeper, are your headphones really comfortable?
Earbuds and bulky noise canceling headphones will make it difficult to sleep for side sleepers. By relocating the headphone electronics from the ear cups to the headband, we have been able to achieve the lowest possible profile, maintaining the natural shape and characteristics of the head in bed. Combining this with gel cushioning has enabled us to ensure the headphones are comfortable.
Where do you ship from?
We will be working with distribution centres in the USA, UK and Hong Kong. When Kokoon ships, we anticipate delivering your headphones in three working days, with many countries enjoying next day delivery.
Is Bluetooth safe?
Bluetooth is a well-established, very low power wireless technology. Kokoon bluetooth headphones are "SAR tested" which is a radio wave absorption test metric. We are 8x under the allowable limit for the Canadian safety level. To sell in the US and Europe, this test is not required as Bluetooth is deemed safe.
Can I use a cable instead of Bluetooth?
Kokoon headphones include an optional 3.5mm cable with an in-line call mic which can be used to listen to music, listen to audio while watching a movie or videos and answering calls; instead of the Bluetooth connection.
What if my fire alarm goes off?
Kokoon smart headphones allow sounds like fire and burglar alarms to penetrate the headphone to ensure you stay safe.
Do you support Windows Mobile?
Kokoon does not currently support Windows mobile at the moment. However, as demand has risen for this, we do intend to release an app in the future, likely to be in 2017.
Will you integrate with HealthKit or Android Health?
Our mobile app, Kokoon Relax, integrates with both Apple & Android Health to allow you to track sleep as part of your general wellness. It will also integrate with Google Fit, iOS Health, audiobooks and many others.