Kokoon Device Warranty

Broken headphones? We understand the worry if your product breaks. Purchases made from Kokoon or an authorized retailer are covered by our warranty policy:

Kokoon warrants that our hardware products will be free from defects in materials and workmanship under normal use for one year (European countries outside of UK is two years), from the date of delivery from https://www.kokoon.io/ or an authorised seller, as shown in the online order confirmation or shop receipt. 

This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, named on either the shipping or billing address, and is non-transferable. Kokoon Technology warrants that this product, when delivered to you in new condition, in original packaging, from a Kokoon authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

Any wear and tear claims only extend to Kokoon Relax and must be made within six months of receiving the product to be valid. Kokoon's service (which includes the app and headphones) may be disrupted from time to time due to ongoing product development and upgrading. Kokoon's warranty does not cover these intermittent interruptions. This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

If you believe you may have a warranty claim, please contact us through this form.

We will need your help to evaluate your claim and may ask you to perform some tests or to send us images. If any Kokoon components are found to be defective due to faulty materials or workmanship, we will, at our discretion, replace the components or replace your product.  Please be aware that all customers are only entitled to one replacement. We will require your original order number and email address to process your claim. We may also require proof of purchase. 

Shipping fees are non-refundable, returning the items are at the customer's cost and responsibility. Returns must be sent back to Kokoon within 14 days of our team providing return instructions.

This limited warranty does not affect any of your statutory rights.

This version was last updated on 21st June 2024.