Member Stories

Member Stories

Over 30,000 customers use Kokoon to help them switch off, sleep and relax better. Read the real life stories of our amazing customers who have discovered this new sleep experience.


Member Story Mark


Jaimee - Kokoon member since April 2020

"I definitely recommend Kokoon! They are so effective in keeping out disturbances at night, I am able to go to bed super early and not be disturbed by my housemates. I love the music they have on the app, it is so relaxing. There are some great guided programs as well. I go to sleep so fast when I have them on. I also wear them when I get headaches and migraines to soften the noise around me."


Rachael - Kokoon member since January 2020

"I have always had trouble sleeping but since using Kokoon I am now sleeping a third of the night heavy, a third REM, and a third light. I wake up feeling refreshed and sleep the whole night which I have never done in my life! I also no longer get woken up constantly by my partner's snoring. Kokoon has changed my life and my relationship. They are amazing! I have never slept better."


Member Story Nadia


Iana - Kokoon member since Dec 2019

"Kokoon could be one of the best investments in your health. I didn’t know before using them how to fall asleep just in a few seconds. They fantastically isolate outside noise allowing me to disconnect and relax. I also use them while taking a nap. After using them for 2 weeks, I have noticed that the quality of my sleep has improved significantly and, as a consequence, the quality of my life."


David - Kokoon member since Nov 2019

"Kokoon is amazing! I’m falling asleep faster, staying asleep longer and experiencing better sleep overall. The quality of the headphones is excellent. They are extremely comfortable and the supporting app is outstanding. I like all the options for layered sounds and fade out to white noise feature. If you have trouble with sleep - these may be the answer."


Member story Clara


Elizabeth - Kokoon member since 2021

"My partner is a very loud snorer and I live near an active railroad. I did have Bose sleepbuds but they were insufficient, both in battery quality and in options. I have found that Kokoon’s solution to be the answer to my prayers. I will admit that I was skeptical about comfort while sleeping. I am a side sleeper. I was blown away. The first night was an adjustment, but after that no issues. I love being able to listen to whatever I want to as I fall asleep."


Vassilis - Kokoon member since 2020

"I have been using Kokoon for over a year now nearly daily. Initially, I bought them as a way to help me sleep as I was suffering from insomnia during a rather stressful period of my life. They worked like a charm and from day one (or shall I say night one!) I was able to fall asleep within minutes. Since then I have been using them a lot as high-end headphones for their excellent noise-cancellation ability."


Discover a new sleep experience, discover Kokoon


8 thoughts on “Member Stories

Robert Barlow

Hello My night-buds cables have disintegrated, by which I mean the outer rubber protection on the cable to the actual earbud have broken away. I use my night-buds every time I sleep. These were a replacement for a unit that had fallen apart.

Mariam (Kokoon Support)
[Kokoon Support] Re: Cables disintegrating

Mariam (Kokoon Support) <>
Nov 28, 2023, 5:53 PM (17 hours ago)
to me

##- Please type your reply above this line -##
Your request has been updated. To add additional comments, follow the request link or reply to this email.

Mariam (Kokoon Support)

Nov 28, 2023, 18:53 GMT+1

Hi Rob,

Thank you for your email.

I am sorry to hear that your replacement Nightbuds are not working/performing as they should.

Unfortunately, we are unable to process a second replacement. Our warranty period only covers the original order. I am sorry about this.

Please can you use electrical tape to hold the cable.

We, unfortunately, do not offer repair services.

We apologise for any inconvenience.

Best wishes

robert barlow

Nov 28, 2023, 12:51 GMT+1

Hello My night-buds cables have disintegrated, by which I mean the outer rubber protection on the cable to the actual earbud have broken away. I use my night-buds every time I sleep. These were a replacement for a unit that had fallen apart.

November 29, 2023 at 11:28am

I really enjoyed the original nightbuds before their partnership with Philips. The major limitation of these headphones is that the design which makes them excellent for side sleepers also results in a cord that gets stretched (despite your best effort) and will ultimately fray and break. Despite this, I pre-ordered 2 of the new sleep headphones version of night buds partnered with Philips in June. When I ordered, the quoted shipping date was August. That date came and past with no notification from the company. I contacted Kokoon and was told there were delays and was quoted a delivery date in October. On November 1st, I contacted the company again as there were no updates and again no delivery. I have been working with customer service since then to get a delivery timeline. To the companies credit they did offer a 10% discount and free items. However, I have still yet to get any clarity on my delivery date. Customer service responses have been slow, they have made no effort to expedite shipping, provide additional discounts, or provide any updates on a definitive delivery date, despite a quoted “Delivered 3-5 working days as of 11/20/23” on the website. I understand there are manufacturing delays and issues, my only request is open and honest communication and an ability to fix and compensate individuals for these issues. Personally I feel that Kokoon has failed to meet those standards. I hate leaving negative reviews, however, at some point when I don’t feel that a company is living up to reasonable standards, I feel an obligation to make other individuals aware of the situation.

November 20, 2023 at 13:14pm

My ears always sweat with ear plugs causing ear infections. Do your earplugs allow the ears to “breathe”?

November 15, 2023 at 10:07am

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