Over 30,000 customers use Kokoon to help them switch off, sleep and relax better. Read the real life stories of our amazing customers who have discovered this new sleep experience.
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Jaimee - Kokoon member since April 2020
"I definitely recommend Kokoon! They are so effective in keeping out disturbances at night, I am able to go to bed super early and not be disturbed by my housemates. I love the music they have on the app, it is so relaxing. There are some great guided programs as well. I go to sleep so fast when I have them on. I also wear them when I get headaches and migraines to soften the noise around me."
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Rachael - Kokoon member since January 2020
"I have always had trouble sleeping but since using Kokoon I am now sleeping a third of the night heavy, a third REM, and a third light. I wake up feeling refreshed and sleep the whole night which I have never done in my life! I also no longer get woken up constantly by my partner's snoring. Kokoon has changed my life and my relationship. They are amazing! I have never slept better."
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Iana - Kokoon member since Dec 2019
"Kokoon could be one of the best investments in your health. I didn’t know before using them how to fall asleep just in a few seconds. They fantastically isolate outside noise allowing me to disconnect and relax. I also use them while taking a nap. After using them for 2 weeks, I have noticed that the quality of my sleep has improved significantly and, as a consequence, the quality of my life."
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David - Kokoon member since Nov 2019
"Kokoon is amazing! I’m falling asleep faster, staying asleep longer and experiencing better sleep overall. The quality of the headphones is excellent. They are extremely comfortable and the supporting app is outstanding. I like all the options for layered sounds and fade out to white noise feature. If you have trouble with sleep - these may be the answer."
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Elizabeth - Kokoon member since 2021
"My partner is a very loud snorer and I live near an active railroad. I did have Bose sleepbuds but they were insufficient, both in battery quality and in options. I have found that Kokoon’s solution to be the answer to my prayers. I will admit that I was skeptical about comfort while sleeping. I am a side sleeper. I was blown away. The first night was an adjustment, but after that no issues. I love being able to listen to whatever I want to as I fall asleep."
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Vassilis - Kokoon member since 2020
"I have been using Kokoon for over a year now nearly daily. Initially, I bought them as a way to help me sleep as I was suffering from insomnia during a rather stressful period of my life. They worked like a charm and from day one (or shall I say night one!) I was able to fall asleep within minutes. Since then I have been using them a lot as high-end headphones for their excellent noise-cancellation ability."
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8 thoughts on “Member Stories”
Lynn Kelly
Order KKT-uk2273
Nightbuds kickstarter couples package (2 units)
The outer casing on my nightbuds cables are disintegrating, leaving the inner wires exposed in various places.
This has been very disappointing discovery on what I regarded would be high quality products.
I can provide supporting pictures.
Can you assist?
Thank you,
Lynn
Dave
Same story as below. Paid for in May as pre-order, nothing received yet.
Promised delivery changed from months to weeks to next week (1st week Novmber), but nothing. Last month the update was that a timeline will not be communicated anymore. This is contradictory to the few business days promised on the current ordering page.
By the way, no additional discount or service offered.
it is a premium price for what I hope to be a premium product.
Happy to review the real product again in some months, instead of the supply chain…
Annet
Pre-ordered it, waited for months. Emailed several times, promises promises… Meanwhile they offered discounts and delivery In 3-5 days. When I complained for the 100th time, I finally got it. No sorry note or whatever.
Rob
Hi Mariam,
It’s not good marketing to not offer a warranty even though you replaced the last sleepbuds which literally fell apart with a new unit. Which should really come with a warranty because they were new! I like my sleepbuds and as you may tell I wear them every night. I am going to give your product a disgusting review on the website and I will give out the pictures as proof to tell the truth about a product that is obviously not fit for purpose! I am sure a super large company like Philips will be happy that the company that they are now endorsing has inferior products! And as for repairing with electrical tape you have no idea what you are on about. It is sticky and will stick to my neck or hair just another piece of ammo to add to the great review I will give your company.
Thank you for you caring after care and owning up to having a poor product.
Regards a former champion of a poor product!
Rob
[Kokoon Support] Re: Cables disintegrating
Inbox
Mariam (Kokoon Support) <support@kokoon.zendesk.com>
Nov 28, 2023, 5:53 PM (17 hours ago)
to me
##- Please type your reply above this line -##
Your request help.kokoon.io/hc/requests/72627 has been updated. To add additional comments, follow the request link or reply to this email.
Mariam (Kokoon Support)
Nov 28, 2023, 18:53 GMT+1
Hi Rob,
Thank you for your email.
I am sorry to hear that your replacement Nightbuds are not working/performing as they should.
Unfortunately, we are unable to process a second replacement. Our warranty period only covers the original order. I am sorry about this.
Please can you use electrical tape to hold the cable.
We, unfortunately, do not offer repair services.
We apologise for any inconvenience.
Best wishes
Mariam
robert barlow
Nov 28, 2023, 12:51 GMT+1
Hello My night-buds cables have disintegrated, by which I mean the outer rubber protection on the cable to the actual earbud have broken away. I use my night-buds every time I sleep. These were a replacement for a unit that had fallen apart.